Policy on complaints

Naresuan University International College is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, staff, and administrators. Students are encouraged to seek an informal resolution of the matter directly with the faculty or individual(s) involved when possible.

For matters where a resolution is not feasible, a Complaint Form and Score/Grade Appeal Form can be completed and filed with Academic Affairs Unit located at NUIC main office. A complaint form may be obtained from NUIC website (www.nuic.nu.ac.th) or NUIC cabinet. All completed forms are kept in confidence.

The Appeal process for matters relating to possible instructional misconduct, policies, or procedures and final grades.

Students who wish to appeal a score or final course grade or have complaints concerning possible instructional misconduct, policies, or procedures must adhere to the following steps:

1. Students may appeal a final grade after it has been posted through informal or formal procedures. Students wishing to informally appeal a final course grade must adhere to the following steps:

(a) The student must discuss the score or grade with the instructor. In case of a complaint concerning possible instructional misconduct, policies, or procedures, the student should make an appointment with the instructor, programme chair, Deputy Director for Academic Affairs, or the Director of NUIC in which the course is offered to discuss these concerns in a timely manner.

(b) If dissatisfied, the student must next file an appeal or a complaint form (in English) provided at www.nuic.nu.ac.th and submit to Academic Affairs Unit to proceed to your appeal or complaints. If the Instructor involved is the Director or Deputy Director for Academic and Student Affairs, the appointment must be made with the Vice President for Academic Affairs.

(c) The Director of NUIC may appoint the committee to hold a meeting with both the instructor and the student to mediate the problem(s). If the instructor involved is Deputy Director for Academic and Student Affairs or the Director of NUIC, the Vice President for Academic Affairs may mediate with the student’s request.

The student is expected to bring a written statement of the problem(s) to this meeting.

(d) The panel will consist of two faculty members, at least one of whom must be from the Major in which the appeal is filed and a student. The appeal form must be filed within thirty (30) days of the grade or score being officially posted or after matters taken place. The panel may request related documents from students as it is necessary.

(e) When all supporting information has been submitted by the student, the hearing panel will review the grade appeal documentation. The hearing panel’s review will be within the scope of whether or not the request has met at least one of the following criteria:

i. Did the instructor communicate to the student the method by which the grade would be determined?
ii. Was the method communicated to the student followed by the instructor in calculating the grade?
iii. Was the calculation of the grade mathematically correct?
iv. Was the student graded in the same manner as other members of the class?
v. If the method of determining the grade was altered after the semester began, was the method communicated and applied uniformly?
vi. Was the student subject to extraordinary extenuating circumstances beyond their control, for which documentation is available?

In case of matters relating to possible instructional misconduct, policies, or procedures, the hearing panel will investigate the case by calling all related documents, witnesses, or other types of premises.

(f) During their review, the hearing panel will review written documentation submitted by the student and the instructor as well as other premises (if any). The Committee will have twenty (20) regular class days to render a decision. At the conclusion of this review, the hearing panel will propose one of the following courses of action:

1.Render a decision;
1. Proceed the case to Naresuan University Law Division to review and render a decision.

If the appeal results in a decision to change a grade, the Deputy Director for Academic and Student Affairs is responsible for notifying the student, the instructor, and the Registrar of the approved grade change.

Please download the form below and submit it to related person/unit.